Frequently Asked Questions (FAQs)
Welcome to the Intellectual Hub Help Center! Below are some of the most common questions we receive. If you need further assistance, feel free to reach out to us at support@intellectualhub.net.
🛒 Ordering & Payment
Q: What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other major credit/debit cards.
Q: Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 12 hours of placing them. Please contact us immediately at support@intellectualhub.net.
🚚 Shipping & Delivery
Q: How long does shipping take?
- Domestic: 3–7 business days
- International: 7–21 business days (varies by country)
Q: How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. Click the link in the email to view real-time updates.
Q: Do you offer free shipping?
Yes, we offer free domestic shipping on orders over $50.
🔄 Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery on most unused items. Items must be in original packaging. Some exclusions apply.
Q: How do I return an item?
Email us at support@intellectualhub.net with your order number and reason for return. We’ll provide detailed return instructions.
Q: When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.
🎁 Products & Availability
Q: Are your products safe for kids?
Absolutely. All our children’s products are tested for quality and safety. Always check age recommendations before purchase.
Q: What if a product is out of stock?
You can sign up for restock notifications or contact us to check expected availability.
💼 Wholesale & Partnerships
Q: Do you offer wholesale pricing?
Yes! Fill out our Wholesale Inquiry Form and email it to wholesale@intellectualhub.net. We’ll get back to you within 2–3 business days.
Q: Can I collaborate with Intellectual Hub?
We’re always open to working with influencers, educators, and creators. Email us at collab@intellectualhub.net to pitch your idea.
📧 Contact & Support
Q: How can I contact you?
You can reach us anytime at support@intellectualhub.net — we aim to respond within 24–48 hours on business days.
Q: Do you have a phone number I can call?
We currently offer support via email to ensure fast and organized service. Live chat and phone support may be added soon!
Still have questions?
👉 Reach out via our Contact Page or email us directly at support@intellectualhub.net
